Our 3 Core Principles of Data Security

DigitalGenius cares deeply about the security of our customer service automation platform, and about your data. Our security program is one of the things that sets us apart, and it's based on these three core principles.

Jay Hinman
Posted by Jay Hinman
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29306992_sDigitalGenius cares deeply about the security of our customer service automation platform, and about your data. We operate a highly secure platform that goes above and beyond all relevant legal, industry, and regulatory concerns.

Yet everybody says that, don’t they? Well, we believe that our security program is one of the things that sets us apart. It's based on three core principles.

 

Principle 1: We Don’t Just Rely on AWS

Amazon Web Services is great. It includes a comprehensive set of infrastructure security controls, and it provides a strong foundation to build from. It has a rather impressive set of security compliance certifications, and it's well-tested in the everyday battleground of malicious actors vs. the good guys.

Yet to build a secure platform within AWS requires extra work. AWS doesn’t control what we do, nor how we deploy and implement our services. So we developed a comprehensive security program of our own, which includes controls at every corner of our world within the AWS cloud. To prove it, we embarked on our own, independent compliance program, which stands apart from and in addition to what AWS provides.

DigitalGenius is GDPR compliant, we undergo annual SOC 2 reviews, and we're aligned with ISO 27001, the gold standard for security governance. We will be certified under ISO 27001 in early 2019. DigitalGenius regularly engages third parties to perform testing of our security, including vulnerability scanning, penetration testing and code reviews.

Principle 2: We Stick to Principles

All this compliance stuff is great, but let’s be honest: when it comes to security, you care about how we think. At DigitalGenius, we aim to live by golden principles of security, such as:

  • Data is only kept where it is absolutely needed for the time that it is needed, and no more. Roles are well-defined and access is driven by business need, not seniority.
  • We keep everything updated all the time, in all the places, and keep things simple by relying on tightly defined containers instead of unnecessarily managing operating systems.
  • We repeatedly test everything under our control, which means not just checkbox “network/web application pentests”, because our core platform has nothing to do with web apps; we try to do things like break our APIs and leak data across customer boundaries. Our secure coding training is based on an actual secure code review of our own code, so that when the trainers talk to our developers, they can use examples from their own code.

Principle 3: The Shared Responsibility Model

Just as in the case of AWS itself, DigitalGenius is responsible for maintaining a secure platform, managing all aspects of the platform to a high, secure, reliable standard; our customers are also responsible for using the DigitalGenius platform in a legal and responsible manner.

It's important to understand that as a platform, DigitalGenius has certain attributes that customers must take into account as you use our platform:

  • DigitalGenius is data-neutral - we do not know, nor dictate, what data a customer chooses to send to our platform. Our engine will process data you send to us on your behalf, based on your instructions as you configure the platform to perform your desired operations.
  • DigitalGenius is data-agnostic - we treat all your data equally and confidentially. As the data controller, which data you send to our engine for processing is completely up to you.
  • To support the use of the DigitalGenius platform in a responsible manner, it is important to follow security best practices: if any data is not required for training our AI engine, then it should not be sent to DigitalGenius.

We think this security posture is not only the best approach for our customers and their customers, it's also a nearly bulletproof approach that provides them with a high degree of confidence when taking on the still-new concept of AI-powered customer service automation. We're happy to answer any questions you might have about this or anything else - just let us know.

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