Infographic: How Customer Service is Evolving in 2018

A new infographic from DigitalGenius compiles key findings from the 2018 survey of Customer Service leaders across North America.

Karishma Urs
Posted by Karishma Urs
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We've recently conducted a survey with customer service leaders across North America to get a better sense of the their current support channels, how they hire & retain agents, how they use systems to conduct work and much more.

Not only have we captured the results in a new downloadable Guide (grab your copy here), but we've also distilled some of the findings into a brand-new infographic, which we're posting here for your reading pleasure. Let us know if you've got any questions or want to know more!

Download "How Customer Service is Evolving in 2018" infographic here.

How Customer Service is Evolving in 2018

 

 

 

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