We recently hosted a webinar with Customer Service Lab's Sophie Conti and with Magoosh's Hannah Baker called "How To Prepare and Train Customer Support Teams to Work with AI". If you missed this one, well, good news - you can watch it right here.Both Conti and Baker went deep, based on their experiences working with and building customer service teams, on how to best train and support a team to incorporate new AI-powered tools that enhance both the customer AND the agent experience.
We liked what they had to say so much that we expanded their discussion into a brand-new downloadable guide that we've just released. This one's called "Preparing Your Team to Work with AI-Powered Customer Service Automation", and it tackles the myths of AI vs. the reality, along with tips and ideas based on their extensive collective experience in helping agents work with AI. We've included many examples we've seen in the field of how to make customer support automation work not only for your customers, but for the agents serving those customers.